
SmartRefer: Voice-Powered Patient Referral System for Enhanced Efficiency in Bangladesh's Public Health Facilities
Executive Summary Bangladesh's public health referral system remains largely paper-based, leading to high self-referral rates, overcrowded tertiary hospitals, and limited visibility for planners across the system. SmartRefer is a voice-powered referral intelligence platform that enables clinicians to dictate referrals in Bangla or English, converting clinical speech into structured, anonymized, real-time data with minimal documentation effort. The platform enhances emergency preparedness through early hospital alerts and creates aggregated dashboards for national decision-making. An 18–24 month pilot will demonstrate improved referral compliance, reduced congestion, and provide policy-ready evidence for scaling up.
